Responsible gambling

MTL Casino takes responsible gambling seriously and provides its players with the tools they need to maintain control over their betting habits.

Deposit Limits

Players can configure deposit limits directly from their account menu or via our customer support team. This allows you to set a maximum amount that can be deposited into your account within a specified period, helping you stay on top of your spending and avoid excessive deposits.

Loss/Limits

To help manage losses, we also offer the option to limit your net losses over a set period. You can choose from various options, such as daily, weekly, or monthly limits, depending on your preferences.

Time-Outs & Self-Exclusion

If you feel that you need some time away from our games, you can opt for temporary or permanent self-exclusion. This will lock your account and prevent any further access to our services. If you decide to return after a non-permanent exclusion, we require a cool-off period before reactivating your account.

Reality Checks & Session Reminders

To help keep track of time spent playing, we offer optional pop-up reminders that display elapsed session time and net result. You can adjust these settings to suit your needs and ensure responsible gaming practices are maintained.

Self-Assessment Tools

Our platform provides access to self-assessment questionnaires designed to help you gauge your gambling behavior. These resources include tips on budget planning, identifying high-risk patterns, and maintaining a healthy balance between entertainment and responsibility.

Canada-Specific Practices

We have implemented our tools with Canadian standards in mind, especially for players from Ontario. Our platform is aligned with provincial lottery and casino safeguards, providing an additional layer of support and security for local users.

If you're concerned about your gambling habits or need assistance managing them, please feel free to reach out to our customer support team using the built-in live chat feature available directly on site and in mobile apps.